Setting Up Multi-Factor Authentication

Owners can now enable Multi-Factor Authentication under Advanced Settings > Employees > Multi-Factor Authentication.

• When Enabled, all users of the Enterprise will require two-factor OTP authentication.
• When Disabled, all users of the Enterprise will continue using their passwords.

Note: If you cannot access this setting and would like to enable Multi-Factor Authentication, please get in touch with your direct SkyHive contact or email [e-mail]. 

Existing Users 

Existing users will be required to set up their Two-Factor Authentication.

1. Users will be required to download a two-factor authenticator app of their choice. 
2. Users must scan the QR Code below or enter the code below manually. 
3. Once users have scanned their code or manually inputted it, they must enter a unique 6-digit through the authenticator app. 

Once successfully entered, the user will receive a message of Setup Complete. 

Users must visit Profile Settings > Two Factor Authentication > Reset 2FA Authentication to reset these settings.

New Users 

The user will select their password first if they sign in for the first time and Single Sign-On is not implemented. 

Next, they will be required to set up their Two-Factor Authentication.

1. Users will be required to download a two-factor authenticator app of their choice. 
2. Users must scan the QR Code below or enter the code below manually. 
3. Once users have scanned their code or manually inputted it, they must enter a unique 6-digit through the authenticator app. 

Trouble Signing In 

If a user is having trouble signing in, there is an option to select "Having trouble signing in?" 

This will be sent a recovery code to their email address. 

This Recovery Code must be entered, followed by Verify Code. 

 

Updated April 08, 2024 23:16